The Service Professional Experience

At GlobeCom, we understand that finding credible work-from-home opportunities can be challenging, and we take pride in offering a trustworthy and rewarding experience.

At GlobeCom, we’ve built our success on connecting independent contractors with flexible, remote opportunities to serve some of the most prestigious companies across various industries. We are dedicated to providing you with the tools, support, and opportunities to thrive in your virtual service journey.

If you’d like to speak with us directly, simply fill out our Contact Us form, and we’ll get in touch with you within 48 business hours. Partner with GlobeCom today and unlock a world of opportunities!

All individuals seeking to become independent service proffesionals must be U.S. residents, 18 or older. 

We are currently sourcing from: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia and Wyoming

*Please Note: If your state is not listed, we are currently not sourcing from that state. Additionally, not currently sourcing in US territories, Puerto Rico and the US Virgin Islands.

You do not need a business license or Tax Identification Number (EIN) to service a client. However, you will be required to provide your Social Security Number for background screening and 1099 tax reporting purposes.

Qualifications for virtual customer service professionals include excellent communication skills, problem-solving abilities and a solid computer proficiency.

No interview is required. However, individuals must pass an assessment. The assessment covers soft skills, decision-making, and language capabilities and may include voice, chat skills, and self-assessments 

The scores from the assessment are combined with the preferences selected (e.g., type of program and times/days to service) to match you to the best available opportunities. Client opportunities will not be visible in the portal until the assessment is completed.

You must also pass a criminal background check, and a Technical PC Scan before selecting a client opportunity.  In some cases, a drug screening may also be required. Failure to pass these steps may prevent you from proceeding with working from home.

While previous customer support experience is a plus, it is not required. Experience can include any role that involves interacting with customers or solving customer problems.

Yes, a passing background check is required to get started, ensuring client and customer security. A $30 fee applies, paid directly to the third-party vendor, with 100% reimbursement by GlobeCom upon meeting eligibility criteria.

Yes, you have the flexibility to work remotely from the comfort of your home. 

The platform offers a variety of entry to mid-level client opportunities, including phone support, email support, and live chat support.

Our virtual support opportunities offer flexibility, allowing you to choose your own hours. This means you can work part-time or full-time, depending on your availability and preferences. 

• Registration and training to become a Certified Client Support Professional is completely FREE—this is the perfect time to get started and take the next step in your career!
• A $30 background check fee (valid for 36 months)
• A $50 refundable class confirmation deposit fee (refunded after you attend the first day of class) Not all client programs require a deposit.
• As an independent contractor with GlobeCom, you are responsible for your own equipment. If you do not currently have the necessary equipment, costs for equipment and supplies will vary depending on your preferences.

The good news: You may already have most of what you need to get started.

• Computer: Windows 11 desktop/laptop, 8GB+ RAM, 20GB+ free space, 60GB+ total space
• Processor: Intel i3-9000/i5-7000/i7-5000/i9, Pentium G5400/N6400, Xeon E-Class, Celeron J4000/N5000, AMD Ryzen 3/Athlon 3000 (or better)
• Not compatible: All-in-one PCs, Chromebooks, Netbooks, Mac, tablets, or other mobile devices
• Monitors: 1280x1024 or 1920x1080 (Full HD); dual monitors recommended
• Headset: Hard-wired USB 3.0 with noise-canceling mic
• Internet: Hard-wired Ethernet only, min 10 Mbps download / 3 Mbps upload
• Software & Security: Windows 11 updates & security enabled; browsers: Edge, Firefox, Chrome
• Mobile Device: Smartphone with camera for multifactor authentication

 View the complete System and Equipment Policy for full details.

Client opportunities offered through GlobeCom are available via our partners platforms and are strictly contract-based. Service professionals can expect to answer incoming calls, reply to emails, make reservations, process payments, book appointments, provide possible technical support, answer general questions, and much more. The contracts typically last approximately 90 days or more, with the potential for extension based on client needs and performance. This flexibility allows independent contractors to engage in short or long-term commitments while maintaining the opportunity for continued work if desired. 

Yes, you have the freedom and flexibility to  select clients that align with your skills and interests and complete autonomy over your schedule and workload with a committment to a minimum of 15 hours per week based on your availability and client needs.

Yes.  You will need to complete the client program certification course for each client program you wish to service.

You can work from anywhere inside the United States except the following:

CA, CO, CT, DC, IL, MA, MD, MN, NJ, NY, OR, PA, VT, WA, WI

This includes the District of Columbia and US territories Puerto Rico and the US Virgin Islands.

You’ll receive a comprehensive virtual certification program tailored to the client you’ll be servicing. Classes typically run 4 hours a day over 3 to 8 weeks, depending on the program. A Class Confirmation Deposit may be required to secure your spot, which is refunded after you complete your first full day of class. A background check fee may also apply if one is not already on file.

Certification courses are paid from Day 1 of attendance. This allows you to begin building your income while you learn, making certification both a training opportunity and a paid experience. 

The average starting rate for service revenue ranges from $11.50-$18.50 per hour PLUS client bonuses or incentives based on performance metrics, including attendance.

These bonuses or incentives can increase earnings by up to 40%

Most GlobeCom service partners earn an average of $600 – $1,000+ semi-monthly (twice a month). This serves as an additional stream of income for many. To maximize earnings, some service partners choose to support multiple clients, with some working with up to three clients.

The longer you service, the more you earn! As you work and gain experience by servicing clients, your pay rate can increase over time, depending on your performance and other factors. We recommend thoroughly reviewing the client opportunity announcement once you have completed the registration process.

The admissions process at GlobeCom can take as little as three business days. Once you complete onboarding and officially join the team, you can select a client certification course. Certification courses typically start within 30 days or less, with durations ranging from just 3 to 8 weeks, depending on the client.

Upon successfully passing certification, you can begin working immediately. Realistically, the entire process—from admission to earning your first paycheck—may take around 1 to 2 months, depending on how quickly you complete each step and the course you choose.

You have 30 days from completing the Admissions & Onboarding process to enroll in a client certification course. If you’re unable to enroll within this timeframe, please reach out to support so we can assess your situation and consider granting an extension.

Yes. Certification courses are paid from Day 1 of attendance once enrolled and actively attending certification. While GlobeCom facilitates the connection between our partners’ clients and independent contractors or authorized agents, it remains your responsibility to complete all required certifications to ensure you are adequately prepared to provide services to the client.

Please note: A refundable Class Confirmation Deposit may be required to secure your spot in a course, and a background check fee applies if one is not already on file. These costs are the responsibility of the independent professional.

Earnings are distributed twice-monthly on via direct deposit to your bank account. You will receive payment for hours completed based on the revenue structure of each client program you service, giving you a clear understanding of your earnings.

Our Service and Administration fee is 10% of earnings, automatically deducted each invoice period (twice per month).
This all-inclusive fee covers:

• Platform access
• Administrative support
• Key tools and resources
• Access to an established client base
• Infrastructure provided through GlobeCom

No hidden fees. No surprises.
We believe in transparency. All details are clearly outlined on our website and in your contract, so you always know what to expect. There are no additional costs—you can begin servicing without the need to incorporate.

Only pay when you earn.
The service fee is only assessed when you’re actively servicing and receiving payment. If there’s no revenue during a given invoice period, no fee is charged.

If Agent has concurrent SOW’s, only one usage fee applies. 

Note: This fee may be deductible as a business expense on your taxes.

Yes, as a Self-Employed Independent Contractor, you are responsible for your own taxes. You will receive a Form 1099-MISC at the end of the year if you earn $600 or more. As an Independent Contractor, you are not employed by Globecom or our cients. You are responsible for all applicable federal, state, and local taxes, and you are not eligible for unemployment, overtime, or benefits. Please consult with your tax professional.