The Service Partner Experience

At GlobeCom, we understand that finding credible work-from-home opportunities can be challenging, and we take pride in offering a trustworthy and rewarding experience.

GlobeCom is partnered with Arise Virtual Solutions, a proven leader in virtual outsourcing for decades. Thousands of small businesses and their contractors have provided services through Arise, establishing a trusted reputation in the industry.

At GlobeCom, we’ve built our success on connecting independent contractors with flexible, remote opportunities to serve some of the most prestigious companies across various industries. As an Independent Business Owner (IBO) on the Arise platform, we are dedicated to providing you with the tools, support, and opportunities to thrive in your virtual service journey.

If you’d like to speak with us directly, simply fill out our Contact Us form, and we’ll get in touch with you within 24 hours. Partner with GlobeCom today and unlock a world of opportunities!

All individuals seeking to become independent service partners must be U.S. residents, 18 or older, and serve U.S. clients.

We are currently sourcing from: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia and Wyoming

*Please Note: If your state is not listed, we are currently not sourcing from that state.

As a Service Partner with GlobeCom, you do not need a business license or Tax Identification Number (EIN) to service a client. However, you will be required to provide your Social Security Number for background screening and 1099 tax reporting purposes.

Qualifications for virtual customer service professionals include excellent communication skills, problem-solving abilities, and a strong customer focus.

No interview is required. However, individuals must pass an assessment. The assessment covers soft skills, decision-making, and language capabilities.

The scores from the assessment are combined with the preferences selected (e.g., type of program and times/days to service) to match you to the best available opportunities. Client opportunities will not be visible in the portal until the assessment is completed.

You must also pass a criminal background check, and a Technical PC Scan before selecting a client opportunity.  In some cases, a drug screening may also be required. Failure to pass these steps may prevent you from proceeding with working from home.

While previous customer support experience is a plus, it is not required. Experience can include any role that involves interacting with customers or solving customer problems.

Yes, a passing background check is required to get started, ensuring client and customer security. A $30 fee applies, paid directly to the third-party vendor, with 100% reimbursement by GlobeCom upon meeting eligibility criteria.

Yes, you have the flexibility to work remotely from the comfort of your home. 

The platform offers a variety of entry to mid-level client opportunities, including phone support, email support, and live chat support.

Our virtual support opportunities offer flexibility, allowing you to choose your own hours. This means you can work part-time or full-time, depending on your availability and preferences. 

Registration and training to become a Certified Client Support Professional is completely FREE—this is the perfect time to get started and take the next step in your career! As an independent contractor with GlobeCom, you’re responsible for your own equipment, supplies, and any fees associated with using our partner platforms or receiving our support services.

Our service fee is $50.50 per invoice, billed semi-monthly (twice per month). This fee covers the platform fee, support, tools, and resources you’ll need to succeed. The fee is automatically deducted, and we pride ourselves on being transparent—there are NO hidden fees. We make all details clear through our website and contracts.

If you do not currently have the necessary equipment, costs for equipment and supplies will vary depending on your preferences. GlobeCom is partnered with WAH and offering exclusive discounts on affordable, reliable work-at-home equipment. Click here to explore WAH deals.

Computer: Desktop or laptop with Windows 10/11 Pro, 8 GB RAM, and 20 GB free space. 

Internet: Wired high-speed internet (10 Mbps download, 3 Mbps upload, latency < 120 ms). No Wi-Fi or satellite.

Headsets: USB headset for training and wired telephone headset with a noise-canceling microphone for servicing.

Mobile Device: Smartphone or mobile device for multifactor authentication only.

*Client-specific requirements should be checked in opportunity announcements.
 

View the complete System and Equipment Policy

If you don’t have the required equipment, you may need to purchase or upgrade your hardware before onboarding. Refurbished equipment may be available at reduced costs through certain providers or local programs.

Most client programs Do Not require the use of a phone line. Client programs that require a hard-wired USB headset with phone-quality audio do not require a dedicated phone line to service.

Review the client specific Opportunity Announcement to determine requirements. 

Customer programs that require a hard-wired telephone service are compatible with the following types: POTS (Plain Old Telephone Service), cable telephony, digital service, or VoIP using a physical hard phone—such as a tangible device that sits on your desktop. 

Soft-phones and cell phones are not permitted.

View the complete System and Equipment Policy

If you don't currently have the equipment, you may need to purchase or upgrade your hardware before onboarding. Some providers or local programs may offer refurbished equipment at a reduced cost.

Client opportunities offered through GlobeCom are available via our partner platform and are strictly contract-based. Service partners can expect to answer incoming calls, reply to emails, make reservations, process payments, book appointments, provide possible technical support, answer general questions, and much more. The contracts typically last approximately 90 days or more, with the potential for extension based on client needs and performance. This flexibility allows independent contractors to engage in short or long-term commitments while maintaining the opportunity for continued work if desired. 

Yes, As an independent service partner you have the freedom and flexibility to  select clients that align with your skills and interests and set your own schedule with a minimum of 15 hours per week based on your availability and client needs.

Yes.  You will need to complete the client program certification course for each client program you wish to service.

You can work from anywhere inside the United States except the following:

CA, CO, CT, DC, IL, MA, MD, MN, NJ, NY, OR, PA, VT, WA, WI

This includes the District of Columbia and US territories Puerto Rico and the US Virgin Islands.

You can expect a comprehensive 100% free certification training program tailored to the specific client you'll be servicing. The client certification class typically 4 hours daily and lasts between 2 to 6 weeks, depending on the client. A $20 Class Confirmaton Deposit is required for the purpose of securing your spot in the class. This deposit will be refunded to your original form of payment when you attend the entire first day of class.

The average starting rate for service revenue ranges from $11.50-$18.50 per hour PLUS client bonuses or incentives based on performance metrics, including attendance.

These bonuses or incentives can increase earnings by up to 40%

Most GlobeCom service partners earn an average of $600 – $1,000+ semi-monthly (twice a month). This serves as an additional stream of income for many. To maximize earnings, some service partners choose to support multiple clients, with some working with up to three clients.

The longer you service, the more you earn! As you work and gain experience by servicing clients, your pay rate can increase over time, depending on your performance and other factors. We recommend thoroughly reviewing the client opportunity announcement once you have completed the registration process.

The admissions process at GlobeCom takes as little as one day. Once you complete onboarding and officially join the team, you can select a client certification course. Certification courses typically start within 30 days or less, with durations ranging from just 3 days to about 30 days, depending on the client. After completing certification, you can begin working immediately. Realistically, the entire process—from admission to earning your first paycheck—may take around 1 to 2 months, depending on how quickly you complete each step and the course you choose.

As a service partner with GlobeCom, you have 30 days from completing the Admissions & Onboarding process to enroll in a client certification course. If you’re unable to enroll within this timeframe, please reach out to support so we can assess your situation and consider granting an extension.

GlobeCom does not compensate for time spent in a client certification course. Acting as the intermediary between our partners' clients and independent contractors or authorized agents working from home, GlobeCom facilitates these connections but does not cover certification costs. As an independent professional, it is your responsibility to complete any required certifications to ensure you are adequately prepared to provide services to the client.

Earnings are  distributed semi-monthly via direct deposit to your bank account. You will receive payment for hours completed based on the revenue structure of each client program you service, giving you a clear understanding of your earnings.

Yes, GlobeCom charges a nominal administration fee of $50.50 semi-monthly. This fee covers our partner’s platform usage fee of $19.75, along with essential business expenses, including certification support, ongoing development, accounting, revenue disbursement services, and access to an established client base and infrastructure.

No hidden fees. No additional costs. This structure allows you to serve clients seamlessly without the need to incorporate. 

 The fee ONLY applies if you are actively servicing and receiving an invoice payment—if there is no revenue for a given invoice period, no fee is assessed.

This fee may be deductible as a business expense on your taxes.

Yes, as a Self-Employed Independent Contractor, you are responsible for your own taxes. You will receive a Form 1099-MISC at the end of the year if you earn $600 or more. As an Independent Contractor, you are not employed by Globecom or Arise Virtual Solutions. You are responsible for all applicable federal, state, and local taxes, and you are not eligible for unemployment, overtime, or benefits. Please consult with your tax professional.