Equipment and Technology Requirements

At GlobeCom, we understand that finding credible work-from-home opportunities can be challenging, and we take pride in offering a trustworthy and rewarding experience.

GlobeCom is partnered with Arise Virtual Solutions, a proven leader in virtual outsourcing for decades. Thousands of small businesses and their contractors have provided services through Arise, establishing a trusted reputation in the industry.

At GlobeCom, we’ve built our success on connecting independent contractors with flexible, remote opportunities to serve some of the most prestigious companies across various industries. As an Independent Business Owner (IBO) on the Arise platform, we are dedicated to providing you with the tools, support, and opportunities to thrive in your virtual service journey.

If you’d like to speak with us directly, simply fill out our Contact Us form, and we’ll get in touch with you within 24 hours. Partner with GlobeCom today and unlock a world of opportunities!

All individuals seeking to become independent service partners must be U.S. residents, 18 or older, and serve U.S. clients.

We are currently sourcing from: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia and Wyoming

*Please Note: If your state is not listed, we are currently not sourcing from that state.

Qualifications for virtual customer service professionals include excellent communication skills, problem-solving abilities, and a strong customer focus.

No interview is required. However, an assessment which may include voice, chat skills, and a self-assessments, must be completed during onboarding.

While previous customer support experience is a plus, it is not required. Experience can include any role that involves interacting with customers or solving customer problems.

Yes, a passing background check is required to get started, ensuring client and customer security. A $30 fee applies, paid directly to the third-party vendor, with 100% reimbursement by GlobeCom upon meeting eligibility criteria.

Yes, you have the flexibility to work remotely from the comfort of your home. 

The platform offers a variety of entry to mid-level client opportunities, including phone support, email support, and live chat support.

Our virtual support opportunities offer flexibility, allowing you to choose your own hours. This means you can work part-time or full-time, depending on your availability and preferences. 

Computer: Desktop or laptop with Windows 10/11 Pro, 8 GB RAM, and 20 GB free space. 

Internet: Wired high-speed internet (10 Mbps download, 3 Mbps upload, latency < 120 ms). No Wi-Fi or satellite.

Headsets: USB headset for training and wired telephone headset with a noise-canceling microphone for servicing.

Telephone: Dedicated landline or VoIP without call waiting or voicemail. (If required)

Mobile Device: Smartphone or mobile device for multifactor authentication only.

*Client-specific requirements should be checked in opportunity announcements.
 

View the complete System and Equipment Policy

If you don’t have the required equipment, you may need to purchase or upgrade your hardware before onboarding. Refurbished equipment may be available at reduced costs through certain providers or local programs.

Review the client specific Opportunity Announcement to determine requirements. Client programs which require a hard-wired USB headset do not require a dedicated phone service. Please note that not all clients require a telephone line for servicing. 

Soft-phones and cell phones are not permitted

Most Client Opportunities are compatible with the following types of services:

POTS (plain old telephone service)
cable telephony
digital phone service 

View the complete System and Equipment Policy

If you don't currently have the equipment, you may need to purchase or upgrade your hardware before onboarding. Some providers or local programs may offer refurbished equipment at a reduced cost.

Client opportunities offered through GlobeCom are available via our partner platform and are strictly contract-based. These contracts typically last approximately 90 days, with the potential for extension based on client needs and performance. This flexibility allows independent contractors to engage in short-term commitments while maintaining the opportunity for continued work if desired.

Yes, As an independent service partner you have the freedom and flexibility to  select clients that align with your skills and interests and set your own schedule with a minimum of 15 hours per week based on your availability and client needs.

Yes.  You will need to complete the client program certification course for each client program you wish to service.

You can expect a comprehensive certification training program tailored to the specific client you'll be servicing. The client certification class typically 4 hours daily and lasts between 2 to 6 weeks, depending on the client. A $20 Class Confirmaton Deposit is required for the purpose of securing your spot in the class. This deposit will be refunded to your original form of payment when you attend the entire first day of class.

The average starting rate for service revenue ranges from $11.50-$18.50 per hour plus any client specific incentive. The longer you service, the more you earn! As you work and gain experience by servicing clients, your pay rate can increase over time, depending on your performance and other factors. We recommend thoroughly reviewing the client opportunity announcement once you have completed the registration process.

The admissions process at GlobeCom takes as little as one day. Once you complete onboarding and officially join the team, you can select a client certification course. Certification courses typically start within 30 days or less, with durations ranging from just 3 days to about 30 days, depending on the client. After completing certification, you can begin working immediately. Realistically, the entire process—from admission to earning your first paycheck—may take around 1 to 2 months, depending on how quickly you complete each step and the course you choose.

As a service partner with GlobeCom, you have 30 days from completing the Admissions & Onboarding process to enroll in a client certification course. If you’re unable to enroll within this timeframe, please reach out to support so we can assess your situation and consider granting an extension.

GlobeCom does not compensate for time spent in a client certification course. Acting as the intermediary between our partners' clients and independent contractors or authorized agents working from home, GlobeCom facilitates these connections but does not cover certification costs. As an independent professional, it is your responsibility to complete any required certifications to ensure you are adequately prepared to provide services to the client.

Earnings are  distributed semi-monthly via direct deposit to your bank account. You will receive payment for hours completed based on the revenue structure of each client program you service, giving you a clear understanding of your earnings.

Yes, GlobeCom charges a nominal administration fee of $50.50 bi-monthly to cover essential business expenses, throughout certification, ongoing development, accounting, revenue disbursement services, and access to our partner's established client base and infrastructure. No hidden fees. No other costs. This structure allows you to serve clients seamlessly without the need for incorporation.    

Yes, as a Self-Employed Independent Contractor, you are responsible for your own taxes. You will receive a Form 1099-MISC at the end of the year if you earn $600 or more. As an Independent Contractor, you are not employed by Globecom or Arise Virtual Solutions. You are responsible for all applicable federal, state, and local taxes, and you are not eligible for unemployment, overtime, or benefits. Please consult with your tax professional.